Skip to content


Members Pass Rules

There are new rules to comply with the Guidance issued by the Government. Very reduced capacity means that member customers are allowed back, but we are track/tracing using an online booking system.

The Members Pass Terms and Conditions include:

  1. All sessions must be booked online at Only one forward play session can be booked in the system
  2. Only one adult free per member email account, additional adults and children must be booked/paid for
  3. A minimum of 24 hours notice is required to cancel bookings. If no shows occur this will be noted in your members account and if it happens 3 times, your members pass will be reviewed and management reserve the right to terminate.
  4. Photos will be stored on the system, adult and children - for identification in line with GDPR.
  5. All siblings are chargeable or require sibling membership, including newborns or babies under the age of 1 year old.
  6. Play entry (Access only allowed in booked slots after 1pm on weekends and after 1pm during Oct/Feb half term)
  7. Timetable of activities included (Additional cost may apply). Special Events are excluded
  8. Membership payments, Monthly payment and Admin fees are Non-refundable First month plus admin fee paid upfront for direct debit memberships, you are committing to a minimum of 12 months payments, one month's notice (from payment date) must be given via email to cancel monthly payment after one year
  9. Rules of play and Covid guidance rules apply at all times - DJ's Play reserve the right to terminate Members Pass for any breach of rules or terms and conditions
  10. No preferential treatment will be given to members. Entry to DJ's Play remains on a first come, first served basis. If fully booked online, in case of changing opening hours or early close, no compensation will be paid.
  11. Birthday child goes free to own birthday party, if booking and party date are within valid membership dates
  12. Management reserve the right to update or change the terms and conditions with one months notice via email

DJ's Members Annual Pass

Annual Membership is available in Soft Play Herts – access to 3 sites in Hertfordshire...
Find out more >>