Privacy Policy

At DJ's Play, we value your privacy and following the new rules set by the European Union's General Data Protection Regulation (GDPR), we have updated our privacy policy as of 28^th February 2023. 

Introduction:
Segsbury LTD trading as DJs Play are committed to maintaining the trust and confidence of visitors to our website and centres. We want you to know that we would never share your data with other companies and businesses for marketing purposes. In this Privacy Notice, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and what you should do if you have any concerns.

Who we are:
DJ's Play operates children’s indoor play areas in Berkhamsted, Hemel Hempstead and St Albans. In this privacy policy references to we, us and our, are to DJ's Play.

We collect, use, store and are responsible for certain personal data about you. We are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as ‘controller’ of that personal data for the purposes of those laws.

What data is collected by us:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed which is classed as anonymous data.

During your visit and interaction with our website collect a variety of information. This personal data falls into these categories:

• Contact data includes addresses, email addresses and telephone numbers when provided through an enquiry form, or registration form.
• Technical data includes browser type and version, location, operating system and platform and other technology on the devices you use to access the website.
• Aggregated data through a web analytical service called Google Analytics which provides statistical or demographic data. Aggregated data however is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate usage data to calculate the percentage of users accessing a specific website page or which days have more visitors.
• CCTV is used for maintaining the security of property and premises, for preventing and investigating crime, monitoring and investigation of health and safety matters and it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance.

How is your personal data collected?
We use different methods to collect data from and about you including:

• Direct interactions - You may give us your identity, and contact data by filling in forms or by interacting with the website. This includes personal data you provide when you:
•         Sign up to receive a newsletter.
•         Make enquiries or request information be sent to you       
• Automated interactions - As you interact with us, we may automatically collect Technical Data about your device, browsing actions and patterns. We may also collect Tracking Data when you use our website. We also receive data about you from our analytic provider though this does not identify you.

How and why we use your personal data:
Under data protection law, to comply with our legal and regulatory obligations, we can only use your personal data if we have a valid reason for doing so and where consent is required.
For example, when you make an enquiry with us, you provide us with your contact information to respond to you.

What we use your personal data for:

• Financial obligations for customers, staff and
• Names, dates of birth to allow the business to run smoothly and to help ensure child safety.
• Contractual obligations including staff, customer and supplier contracts to ensure we are legally compliant.
• To inform customers, with their consent, of special offers and events that are taking place at DJs Play
• CCTV images for the prevention and detection of crime and monitoring of health and safety at DJs Play
• The following legitimate purposes: accounting, billing and audit, and administrative and legal purposes, statistical and marketing analysis, customer surveys and to help us in any future dealings with you, for example by identifying your requirements and preferences
• Third party data collection
• Links to external sources and third party sites such as LinkedIn, Twitter and Facebook may exist from this website. They may request your personal data and we cannot take responsibility once you leave our site.

Who we share your personal data with:
Outside of our company, we only share data with a third party supplier for the purpose of offsite data backup. All such backups are transmitted and stored in encrypted form (so is not readable) in locations within the United Kingdom.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

Whilst third party organisations related to IT and software maintenance may have temporary visibility of your information, these organisations do not have permission to use your data and will only be given access if required.

If you wish to discuss this further, please contact us at Info@DJsPlay.co.uk
We will not sell or lease your personal information to any third parties.

How long your personal data will be kept:
We will keep your personal data when it is provided to us. We will do so for one of these reasons:

• To respond to any questions, complaints or claims made by you or on your behalf
• To show that we treated you fairly
• To keep records required by law

We will not retain your data for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal data, we will delete it.

Your rights
Under the General Data Protection Regulation, you have the following rights, which at any time you can exercise:
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

1. The right to be informed about our collection and use of personal data.
2. The right of access to the personal data we hold about you.
3. The right to rectification if any personal data we hold about you is inaccurate or incomplete.
4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you. We only hold your personal data for a limited time, normally 3 years after inactive use, unless dictated differently by law such as staff or financial records.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
7. The right to object to us using your personal data for particular purposes.
8. Rights with respect to automated decision making and profiling. If you have any cause for complaint about our use of your personal data, please contact us using the details provided at the foot of this policy and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau.

Keeping your personal data secure
We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach.

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

When communicating with us by email you should ensure that you take all reasonable precautions to protect any sensitive personal data.

Cookies
A cookie is a small piece of information that a site puts on your device so that it can remember something about you when you return at a later time. It is a mechanism that allows the server to store its own information about a user on the user's own computer.

In order to use the site, you agree to let cookies be saved as they are an important part of navigation of the site.

Third party cookies used on the site.
Google Analytics is a service that generates detailed statistics about our website visitors. Their cookies typically store anonymous information such as whether a visitor has been to the site before, the time of the current visit and what was the referrer site the visitor came from.

How to complain
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

The supervisory authority in the UK is the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

How to contact us
Please contact us if you have any questions about this privacy notice or the data we hold about you.

If you wish to contact us, please send an email to Info@DJsPlay.co.uk, or write to

DJ’s Play
Jarman Square,
Hemel Hempstead,
HP2 4JS

Changes to this privacy notice
This privacy notice was published on 24th May 2018 and last updated on 28^th February 2023.
We may change this privacy notice from time to time, when we do we will inform you.